Refund policy

At LUNAGOOSE, every product is created with care after your order is placed.

Because many of our products are made specifically for each customer, personalized and custom products cannot be returned or exchanged unless there is a quality issue.

## Damaged, Defective, or Incorrect Orders

We want you to love your purchase.

If your order arrives damaged, defective, or if you receive the wrong item, please contact us within 7 days of delivery.

Please include:

- Your order number
- Photos of the product
- A description of the issue

Our team will review your request and provide an appropriate solution.

## Non-Returnable Items

The following items cannot be returned or exchanged:

- Personalized products
- Custom-designed products
- Products made according to customer specifications
- Items that have been used or washed

## Order Cancellation

If you need to cancel your order, please contact us as soon as possible.

Orders can only be canceled before production begins.

Once your order has entered production, cancellation may no longer be possible.

## Exchanges

We do not offer exchanges for personalized products unless the item received has a quality issue or production error.

## Contact Us

If you have any questions regarding returns or your order, please contact us:

support@lunagoose.com