Privacy policy

At LUNAGOOSE, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, and protect your information when you visit our website, place an order, or communicate with us.

## Information We Collect

When you visit our store or make a purchase, we may collect the following information:

- Name
- Email address
- Shipping address
- Billing information
- Payment information
- Order details
- Customer support communications
- Custom designs, images, or files submitted for personalized products

## How We Use Your Information

We use your information to:

- Process and fulfill your orders
- Create and deliver personalized products
- Provide customer support
- Send order updates and important notifications
- Improve our products, services, and shopping experience
- Prevent fraud and protect our store
- Send marketing communications when you have provided consent

## Personalized Products

For custom products, customers may provide images, artwork, or personal designs.

These files are used only for creating and fulfilling your order. We do not sell, share, or use customer-provided designs for unrelated purposes.

## Payment Information

Payments are processed securely through trusted third-party payment providers.

LUNAGOOSE does not store your complete payment card information.

## Cookies and Tracking Technologies

We use cookies and similar technologies to improve your browsing experience, understand website usage, and provide relevant content and advertisements.

These technologies may be provided by third-party services such as analytics and advertising platforms.

## Sharing Your Information

We may share your information with trusted service providers that help us operate our business, including:

- Payment processors
- Shipping carriers
- Production partners
- Website and analytics providers

These partners only receive information necessary to provide their services.

## Data Security

We take reasonable measures to protect your personal information.

However, no method of online transmission or storage is completely secure, and we cannot guarantee absolute security.

## Your Rights

Depending on your location, you may have rights regarding your personal information, including requesting access, correction, or deletion of your data.

To make a request, please contact us.

## Contact Us

If you have any questions about this Privacy Policy, please contact us:

support@lunagoose.com