Frequently Asked Questions
At LUNAGOOSE, we want to make your shopping experience simple and enjoyable.
Here you can find answers to common questions about our products, customization options, order process, shipping, and customer support.
If you have any questions that are not answered below, please feel free to contact us at support@lunagoose.com. Our team will be happy to assist you.
About LUNAGOOSE
What is LUNAGOOSE?
LUNAGOOSE is a creative lifestyle brand focused on personalized products and unique designs.
We create products that help you express your personality, memories, and ideas through everyday items.
What products do you offer?
We offer a variety of personalized and designed products, including blankets, wall art, apparel, and other creative items.
Our collections are continuously growing with new designs and product categories.
Orders & Production
Are your products made to order?
Yes. Many of our products are created after your order is placed.
This allows us to offer unique designs and personalized products while reducing unnecessary waste.
How long does it take to prepare my order?
Most orders require:
Processing time:
1-3 business days
Custom and personalized products may require additional preparation time depending on the complexity of the design.
Shipping
How long does shipping take?
After your order has been prepared, estimated delivery times are:
Shipping time:
3-8 business days depending on your location.
You will receive tracking information once your order has been shipped.
Can I track my order?
Yes.
Once your order ships, you will receive a confirmation email with tracking information.
You can use the tracking number to follow your package during delivery.
Do you ship internationally?
Yes.
Shipping availability and delivery times may vary depending on your location and local shipping conditions.
Custom Products
Can I customize my product?
Yes.
Selected products can be personalized with your own photos, artwork, or creative ideas.
You can create a unique product that is made especially for you.
What type of images can I upload?
For the best results, we recommend using clear, high-resolution images.
Please make sure you own the rights to any images, artwork, or designs you submit.
Can I change my custom order after placing it?
Please contact us as soon as possible if you need to make changes.
Once production has started, changes may no longer be possible.
Product Quality & Care
Will my product look exactly like the preview?
We make every effort to ensure your product matches the preview.
However, slight differences may occur due to screen settings, printing processes, and material differences.
How do I care for my product?
Care instructions vary depending on the product type.
For blankets and apparel, we recommend gentle washing with cold water and low-temperature drying.
For wall art and decorative products, clean with a soft, dry cloth.
Returns & Support
Can I return my order?
Because many products are made specifically for each customer, personalized products cannot be returned unless there is a quality issue.
Please contact us if you experience any problems with your order.
What if my order arrives damaged or incorrect?
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
Please provide your order number and photos of the issue, and our team will help resolve the problem.
How can I contact you?
You can contact our support team at:
We usually respond within 1-2 business days.